We want you to love your Polish Gallery pieces. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging. Because many of our items are hand blown and hand painted in Poland, please inspect your order on arrival.
How to start a return
Email us at info@polishgalleryshop.com with your order number and the item(s) you'd like to return. We'll send you return instructions. Items sent back without first requesting a return cannot be accepted.
Damaged or defective items
Our glass ornaments are fragile and carefully packed, but if your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item was damaged or defective.
Non-returnable items
Sale items and gift cards cannot be returned. Custom or personalized orders are final sale.
Questions
Contact us any time at info@polishgalleryshop.com.